Terms & Service
Last Updated: 27 October 2026
1. Overview
Welcome to Suryakarts.com, an online shopping platform owned and operated by JHMD Enterprise.
Throughout these Terms of Service, the terms "we," "us," and "our" refer to JHMD Enterprise and its online brand, Suryakarts.com. The terms "you" and "your" refer to any person visiting our website, creating an account, or purchasing products through our platform.
Suryakarts.com provides an online shopping experience for everyday household essentials, tissue products, kitchen cleaning accessories, bathroom and toilet products, and other available items.
By accessing our website or purchasing products from us, you agree to these Terms of Service and any applicable policies referenced on our website. If you do not agree with these terms, please discontinue use of our website.
2. Eligibility and Use of Our Website
You agree to use Suryakarts.com only for lawful purposes and in accordance with these Terms of Service.
You must provide accurate, complete, and current information when creating an account, placing an order, or contacting us.
You agree not to:
Use our website for fraudulent or unlawful activities.
Provide false or misleading information.
Attempt unauthorised access to our website, systems, or customer accounts.
Interfere with website operations, security, or functionality.
Use our website to distribute harmful software or malicious content.
We reserve the right to take appropriate action against misuse of our website, subject to applicable law.
3. Products and Services
Suryakarts.com offers products for everyday household, kitchen cleaning, bathroom, toilet, and hygiene requirements.
Our product categories may include:
Tissue products
Kitchen dusters and cleaning cloths
Scrub pads and scrubbers
Cleaning wipes
Bathroom and toilet essentials
Other household cleaning and hygiene products
We offer products from brands such as Jackson, Supreme, and other brands available in our inventory.
Product availability, brand selection, packaging, specifications, and pricing may change from time to time. We make reasonable efforts to ensure that product descriptions and images are accurate; however, minor differences in packaging or appearance may occur.
4. Orders and Acceptance
When you place an order through Suryakarts.com, you submit a request to purchase the selected products.
Orders are subject to product availability, payment verification, delivery serviceability, and confirmation.
We may contact you if additional information is needed to process your order.
If an order cannot be fulfilled because of stock unavailability, a payment issue, a genuine listing error, or another valid reason, we will inform you and provide an appropriate resolution in accordance with applicable law.
If payment has already been received for an order that is cancelled, any applicable refund will be processed according to our Refund and Cancellation Policy.
5. Pricing and Payment
All prices are displayed in Indian Rupees (INR), unless otherwise specified.
Applicable taxes, shipping charges, and other fees will be shown or communicated during checkout before the order is confirmed.
We may update prices, product listings, and promotional offers from time to time. Changes will not retrospectively alter a confirmed order except where permitted by applicable law and these terms.
Payments must be made through the payment methods available on our website. Third-party payment gateways may process transactions under their own terms and security policies.
Customers should not share confidential payment credentials, including UPI PINs, passwords, or card CVVs, with anyone claiming to represent Suryakarts.com.
6. Shipping and Delivery
Suryakarts.com aims to serve customers in Mumbai, Navi Mumbai, and nearby serviceable locations.
Our estimated delivery time within Mumbai is generally 3–4 days, depending on product availability, order confirmation, the delivery address, and logistics arrangements.
Delivery times are estimates and may vary because of courier delays, public holidays, weather conditions, incorrect address details, or other unforeseen circumstances.
Customers are responsible for providing a complete delivery address and a valid contact number.
Shipping charges, where applicable, will be displayed during checkout.
7. Cancellations, Returns, and Refunds
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accepted before dispatch, subject to the order status and applicable law.
Requests involving dispatched, damaged, defective, incorrect, or missing products will be handled under our applicable Return, Refund and Cancellation Policy.
Customers may be asked to provide their order number, product photographs, and relevant details to help us investigate an issue.
Refunds, replacements, and returns will be processed according to the applicable policy and consumer protection laws. Nothing in these terms removes any consumer right that cannot legally be excluded.
8. Promotions and Discounts
We may provide promotional codes, discounts, or special offers from time to time.
Each offer may have specific eligibility requirements, validity dates, or product restrictions.
Promotions are subject to the conditions communicated with the relevant offer and applicable law. We may modify or discontinue an offer in accordance with those conditions and legal requirements.
9. Intellectual Property
Website content, including original text, graphics, design elements, and logos, is owned by or used with permission by the relevant rights holder.
You may not copy, reproduce, distribute, modify, or commercially use protected website content without appropriate authorisation.
Third-party trademarks, brand names, and product images remain the property of their respective owners. Their presence on Suryakarts.com does not imply that JHMD Enterprise owns those trademarks.
10. Third-Party Services
Our website may rely on third-party services, including payment gateways, delivery partners, hosting providers, and communication services.
Your use of those services may also be subject to their respective terms and privacy policies.
We take reasonable steps to work with appropriate service providers but are not responsible for independent third-party services beyond our obligations under applicable law.
11. Privacy and Personal Information
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, and protect personal information when you browse our website, place orders, make payments, or contact our team.
By using our website, you acknowledge that our Privacy Policy is available for review. Where consent is required by law, we will obtain it before the relevant processing takes place.
12. Website Availability and Accuracy
We aim to keep Suryakarts.com available and operating properly. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We may carry out maintenance, updates, or changes to website features as required.
If we identify an error in a product listing, price, or availability status, we will take reasonable steps to correct it and address affected orders fairly and in accordance with applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website use where such liability can legally be limited.
We do not exclude or restrict liability for matters where such exclusion or restriction is prohibited by law, including applicable statutory consumer rights and remedies.
Nothing in these Terms of Service guarantees that the website will be available without interruption or that every product will remain available at all times.
14. Changes to These Terms of Service
We may update these Terms of Service to reflect changes to our products, services, business operations, website functionality, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage customers to review this page periodically.
15. Governing Law
These Terms of Service are governed by the applicable laws of India.
Any disputes relating to our website or services will be handled in accordance with applicable Indian law and the legal rights available to the parties.
Nothing in these terms prevents a customer from exercising their rights before a competent consumer dispute redressal authority or other appropriate forum.
16. Contact Us
If you have questions about these Terms of Service, our products, orders, payments, or delivery services, please contact us.
Business Name: JHMD Enterprise
Online Brand: Suryakarts.com
Website: Suryakarts.com
Email: info@suryakarts.com
Phone: +91-8082135555
Business Address: JHMD Enterprise, Room No 41, Build No 2, Kopri Colony, Station Road, Thane East, Maharashtra, India, 400603
We will make reasonable efforts to respond to customer enquiries and resolve concerns in accordance with our policies and applicable laws.
Thank you for choosing Suryakarts.com.
Suryakarts.com – Everyday Essentials, Delivered with Care.
