Privacy Policy
Effective Date: 27 October 2026
1. Introduction
Welcome to Suryakarts.com, an online shopping website owned and operated by JHMD Enterprise ("we," "us," "our," or "Suryakarts.com").
We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, creating an account, placing an order, contacting us, or using our services.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access or use Suryakarts.com.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information for the relevant purpose.
2. Information We Collect
We may collect the following categories of information when you use our website.
2.1 Personal Information
When you create an account, place an order, or contact us, we may collect:
Full name
Mobile number and contact details
Email address
Billing address
Shipping and delivery address
Account login details
Information you provide when contacting customer support
2.2 Order Information
When you purchase products from Suryakarts.com, we may collect and maintain information relating to your orders, including:
Products purchased, such as tissue products, dusters, scrub pads, wipes, and other household essentials
Order number and order date
Product quantity and pricing
Delivery preferences and delivery status
Billing details and applicable taxes
Order cancellation, return, refund, and replacement information
2.3 Payment Information
Payments made through our website may be processed by third-party payment gateway providers.
We may receive payment status, transaction references, payment method details, and other information necessary to confirm and manage your order.
We do not intend to store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, passwords, or other confidential payment authentication credentials on our servers. Such information should be handled by the relevant payment provider through its secure payment process.
The information collected by a payment provider is subject to that provider's own privacy policy and terms.
2.4 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Website access logs
Cookie identifiers and similar technical information
We use this information to maintain website functionality, improve performance, troubleshoot errors, and help protect our website against fraudulent or unauthorised activities.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To register and manage customer accounts.
To process, confirm, and fulfil customer orders.
To arrange delivery to the shipping address provided by you.
To communicate order confirmations, shipping updates, cancellations, returns, and refunds.
To respond to customer enquiries and provide customer support.
To process payments and verify transaction status.
To maintain purchase histories, invoices, and business records.
To detect, prevent, and investigate fraud, abuse, and security incidents.
To improve our website, products, services, and shopping experience.
To comply with applicable legal, tax, accounting, and regulatory requirements.
To send promotional communications where permitted by law and, where required, with your consent.
We will use your personal information for purposes that are consistent with the reasons it was collected or otherwise permitted by applicable law.
4. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business and fulfil your orders.
These may include:
Delivery and logistics partners: To deliver purchased products to your address and provide shipment updates.
Payment gateway providers: To securely process payments, verify transactions, and manage refunds.
Website hosting and technology providers: To host, maintain, secure, and support our website and its technical infrastructure.
Customer communication providers: To send transactional emails, SMS messages, or other order-related notifications where these services are used.
Analytics and security providers: To understand website performance, identify technical problems, and protect our website where such services are enabled.
Professional advisers and authorities: Where disclosure is necessary for legal compliance, accounting, dispute resolution, fraud prevention, or the establishment or defence of legal claims.
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards, subject to applicable law and contractual arrangements.
5. Cookies and Similar Technologies
Suryakarts.com may use cookies and similar technologies to support website functionality and improve your shopping experience.
Cookies may be used to:
Keep products in your shopping cart.
Maintain login sessions and account preferences.
Remember selected website settings.
Understand website usage and performance, where analytics tools are enabled.
Support website security and fraud prevention.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, login sessions, or other website features.
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the services and systems in use, these measures may include access restrictions, secure connections, authentication controls, security updates, and appropriate data handling practices.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and fulfilling orders
Maintaining customer and transaction records
Handling returns, refunds, complaints, and disputes
Meeting applicable tax, accounting, and legal obligations
Preventing fraud and addressing security issues
When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to any applicable legal retention requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we process about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a privacy-related complaint or concern.
Exercise any additional rights available under applicable data protection laws.
To exercise your rights, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary to resolve disputes or comply with legal obligations.
9. Promotional Communications
We may send promotional emails, messages, or offers about our products and services where permitted by applicable law.
You can opt out of promotional emails by using the unsubscribe option included in the message, where available, or by contacting us directly.
Even if you opt out of promotional communications, we may still send essential transactional messages relating to your orders, payments, deliveries, account security, returns, or other necessary service matters.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, including payment gateways and delivery services.
These third parties may have their own privacy policies, terms, and security practices. We are not responsible for the privacy practices or content of independent third-party websites.
We encourage you to review the applicable privacy policies before providing personal information directly to those third parties.
11. Children's Privacy
Suryakarts.com is intended for general shopping customers and is not specifically designed to collect personal information from children.
We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter in accordance with applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, products, services, technology, or applicable legal requirements.
Any revised policy will be published on this page along with an updated Effective Date.
We encourage you to review this page periodically to remain informed about how we protect your personal information.
13. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of India, including relevant data protection, consumer protection, and information technology requirements, as applicable to our business.
The processing of personal information will be carried out subject to applicable legal requirements and any rights available to individuals under those laws.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the handling of your personal information, please contact us.
Business Name: JHMD Enterprise
Website: Suryakarts.com
Email: info@suryakarts.com
Phone: +91-8082135555
Business Address: JHMD Enterprise, Room No 41, Build No 2, Kopri Colony, Station Road, Thane East, Maharashtra, India, 400603
We will review and respond to privacy-related enquiries in accordance with applicable laws.
Thank you for shopping with Suryakarts.com. We value your trust and are committed to handling your personal information responsibly.
